Paying by bank card online

Our website is connected to Halyk ePay internet acquiring. You can pay with a Visa or Mastercard bank card. After confirming the selected product or service, a secure ePay payment widget window (JSC "Halyk Bank of Kazakhstan") opens, where you enter your card details. For additional cardholder authentication, the 3-D Secure protocol is used (if the issuing bank supports the technology).

Bank card data is entered only on the Halyk ePay side. Edvola does not receive or store the card number, expiration date, or CVV/CVC.

Security guarantees

Payment data processing is performed by Halyk ePay in accordance with payment system requirements and card online payment security standards. Information transmission is protected by encryption. For questions about a completed payment, contact ePay support or support@edvola.com.

Online payment security

The personal information you provide is confidential. Payment card data is not stored on Edvola servers.

Payment service documentation: epayment.kz.

Paying by payment cards is secure because:

• Card details are entered on the Halyk ePay side and are not transmitted to the Edvola server.
• Payment confirmation is recorded via a server notification (postLink) with verification of the order secret.

Refunds

When paying online by payment cards, refunds in cash are not permitted. The refund procedure is governed by the rules of international payment systems:

• Delivery of the product/service takes place immediately after online payment. The consumer has the right to refuse the product/service within 14 days after delivery;
• If the consumer refuses the product, the seller must refund the amount paid by the consumer no later than ten days from the date the consumer submits the corresponding request.

To refund money to a bank card, you must complete a "Refund Request," which is sent upon request to your email address, and send it together with a copy of an identity document to support@edvola.com.

The refund will be made to the bank card within five (5) business days from the date the Company receives the "Refund Request."

To refund money for transactions processed with errors, you must submit a written request with a copy of an identity document and receipts confirming the erroneous charge. This request must be sent to support@edvola.com.

The refund amount will equal the purchase amount. The review period for the request and the refund period begin from the moment the Company receives the request and are calculated in business days excluding holidays/weekends.

Cases in which payment may be declined:

• The bank card is not enabled for online payments, which you can confirm by contacting your issuing bank;
• Insufficient funds on the bank card. You can find out more about available funds on your payment card by contacting the bank that issued the card;
• Bank card details were entered incorrectly;
• The bank card has expired. The expiration date is usually shown on the front of the card (the month and year until which the card is valid). You can find out more about the card expiration date by contacting the issuing bank.

For questions about paying by bank card and other questions related to the operation of the site, you can contact us at +7 (747) 231-11-04.

Your privacy is extremely important to us. At Edvola, we follow several core principles:

• We treat carefully the personal information we ask you to provide, as well as the personal information we collect about you in the course of operating our services;
• We store personal information only for as long as we have a reason to keep it;
• We strive to make it as easy as possible for you to control what information on our website is public (or remains private), indexed by search engines, and deleted without the possibility of recovery;
• We strive for full transparency about how we collect, use, and share your personal information.

Below is our Privacy Policy, which includes and explains these principles.

Who we are and what this policy covers

We refer to Edvola LLP and Edvola, Inc. together as "Edvola" or "we" ("us," "our," etc.) in this Policy.

This Privacy Policy applies to information we collect about you when you use:

• Our website at https://edvola.com;
• Our mobile applications (the Edvola mobile app for Android and iOS);
• Other Edvola products, services, and features available on or through our website, mobile applications, or otherwise (for example, the payments feature).

This Privacy Policy also applies to information we collect when you apply for employment at Edvola. In this Privacy Policy, we will refer to our website, mobile applications, and other products and services together as the "Services." Below we explain how we collect, use, and share information about you, as well as the choices you have regarding that information.

Information we collect

We collect information about you only when we have a reason to do so — for example, to provide our Services, to communicate with you, or to improve our Services. We collect this information from three sources: when and if you provide it to us, automatically through your use of our Services, and from external sources. Let us look at the information we collect.

Information you provide to us

We collect information you provide to us directly. Here are some examples:

• Basic account information: we ask you for basic information to create an account. For example, we require people who register an Edvola account to provide an email address and password, as well as a first and last name. You may provide us with additional information — for example, a profile photo, your address, and other information you wish to share — but this information is not required to create an Edvola account;
• Public profile information: if you have an account with us, we collect information you provide for your public profile. For example, if you have an Edvola.com account, your username is part of that public profile along with any other information you place in your public profile, such as a photo or an "About me" description. Your public profile information is public, so keep this in mind when deciding what information to include;
• Payment and contact information: if you buy something from us or earn income through our site, we collect information to process those payments and communicate with you. If you buy something from us — for example, a subscription to an Edvola plan — you provide additional personal and payment information, such as your name, credit card details, and contact information. We also keep a record of purchases you make. If you buy something from our providers — for example, online courses — you also provide additional personal and payment information, such as your name, credit card details, and contact information. We also keep a record of purchases you make;
• Business profile: some of our products collect additional information from you as part of creating a user / client profile. If you are an Edvola for Business user, we use information you provide to us, such as information about your time zone and location, information about your company and team, and your contact information, to configure your account and provide Service features;
• Multimedia information: you may provide us with information about yourself in drafts and published materials (information when creating a course, a blog post or comment that includes biographical information about you, as well as any multimedia materials or files you upload);
• Communications with us: you may also provide us with information when you respond to surveys, communicate with our support staff, post a question or comment on our blogs, or subscribe to our newsletters. When you communicate with us through a form, email, phone, Edvola.com comment, or otherwise, we may keep a copy of our messages (including any call recordings, as permitted by applicable law);
• Applicant information: if you create a resume, you may provide us with information such as your name, contact information, resume details, and confirmation of work authorization.

Information we collect automatically

We also automatically collect some information:

• Log information: like most online service providers, we collect information that web browsers, mobile devices, and servers typically provide, including browser type, IP address, unique device identifiers, language preferences, referring site, date and time of access, operating system, and mobile network information. We collect log information when you use our Services;
• Usage information: we collect information about your use of our Services. For example, we collect information about actions users take on Edvola.com — in other words, who did what and when. We use this information to provide our Services, to learn how people use our Services so we can improve them, and to understand and predict user retention;
• Location information: we may determine the approximate location of your device from your IP address. We collect and use this information, for example, to count how many people visit our Services from specific geographic regions. We may also collect information about your precise location through our mobile applications if you allow us to do so through your mobile device operating system permissions;
• Stored information: we may access information stored on your mobile device through our mobile applications. We access this stored information through your device operating system permissions. For example, if you give us permission to access photos in your mobile device photo library, our Services may access photos stored on your device;
• Information from cookies and other technologies: a cookie is a string of information that a website stores on a visitor's computer and that the visitor's browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and in emails. Edvola uses cookies and other technologies, such as pixel tags, to help us identify and track visitors, usage, and access settings for our Services, as well as to track and understand the effectiveness of email campaigns and show targeted advertising. For more information about the use of cookies and other tracking technologies, including how you can control cookie use, see our Cookie Policy.

Information we collect from other sources

We may also receive information about you from other sources. For example, if you create or sign in to your Edvola account through another service (such as Google), or if you connect your account to a social network (such as Twitter). We will receive information from that service (for example, your username, basic profile information, and friend list) through that service's authorization procedures. The information we receive depends on which services you use or authorize and what options are available. Third-party services may also provide us with information, such as mailing addresses of people who are not yet our users. We use this information for marketing purposes, such as postcards and other mailings promoting our Services.

How we use information

We use information about you for the purposes listed below:

• To provide our Services. For example, to set up and maintain your account, host your resumes or courses, back up and restore data, provide customer support, process payments and orders, and verify user information;
• To ensure quality, security, and improvement of our Services. For example, by providing automatic updates and new versions of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can create new features we believe our users will enjoy and that will help them use Edvola more effectively or simplify use of our Services;
• To serve and manage recommendations. For example, to display recommendations to users on our site and understand the effectiveness of such recommendations;
• To promote our Services and measure, evaluate, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (for example, those on a pricing plan or who have been users for a certain period), advertising our Services, analyzing the results of our marketing campaigns (for example, how many people purchased a paid plan after receiving a marketing message), and understanding and predicting user retention;
• To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Edvola and others, which may lead us, for example, to decline a transaction or stop providing Services;
• To fix problems with our Services. For example, by monitoring, debugging, fixing, and preventing problems;
• To customize user interaction. For example, to personalize your experience by providing you with relevant notifications and advertisements about our Services and recommending content through our offerings;
• To communicate with you. For example, by sending you emails asking for your feedback, sharing tips on how to get the most out of our products, or keeping you updated on Edvola; sending you payment confirmation messages; or calling you to share offers and promotions we think may interest you. If you do not want to receive communications from us, you can opt out of marketing messages at any time. (If you opt out, we will still send you important updates related to your account);
• To recruit and hire new employees. For example, by evaluating applicants and communicating with them.

Legal bases for collecting and using information

Note for those in the European Union about our legal bases for processing information about you under EU data protection laws: we use your information on the basis that: (1) use is necessary to perform our obligations to you under applicable terms of service or other agreements with you, or is necessary to administer your account — for example, to provide access to our website on your device or to charge you for a paid plan; or (2) use is necessary to comply with legal obligations; or (3) use is necessary to protect your interests or the interests of another person; or (4) we have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so we can offer you an even better user experience; to protect our Services; to communicate with you; to measure and improve the effectiveness of our recommendations; and to understand how users are retained and lost; to track and prevent any problems with our Services; to personalize your experience; or (5) you have given us your consent — for example, before we place certain cookies on your device and then access and analyze them as described in our Cookie Policy.

How we share information

We share information about you in limited circumstances and with appropriate safeguards for your privacy. These are set out below:

• Subsidiaries and third-party providers: we may disclose information about you to our subsidiaries and third-party providers (Edvola for Business users) who need information to help us provide our Services or provide their services. We require our subsidiaries and third-party providers to follow this Privacy Policy with respect to any personal information we share with them. Edvola is not responsible for the actions of third-party providers;
• Third parties: we may share information about you with third parties who need that information to provide services to you. These include:
  • vendors who help us provide our Services (for example, payment providers who process information about your credit and debit cards, payment providers you use for your own e-commerce transactions, fraud prevention services that allow us to analyze fraudulent transactions);
  • cloud storage services, postal services, and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you;
  • those who help us with our marketing efforts (for example, by providing tools to identify specific marketing audiences or improve our marketing campaigns, and by placing advertising to promote our services);
  • other third-party tools;
• We require vendors to agree to confidentiality obligations with respect to information they receive. Edvola is not responsible for the actions of third parties;
• Legal and regulatory requirements: we may disclose information about you in response to a subpoena, court order, or other government request;
• To protect rights, property, and others: we may disclose information about you if we in good faith believe disclosure is reasonably necessary to protect the property or rights of Edvola, third parties, or the public at large;
• Business transfers: in connection with any merger, sale of company assets, or acquisition of all or part of our business by another company, or in the unlikely event that Edvola goes out of business or becomes bankrupt, user information will likely be one of the assets transferred to or acquired by a third party. If any of these events occurred, this Privacy Policy would continue to apply to your information, and the party receiving your information could continue to use your information, but only in accordance with this Privacy Policy;
• With your consent: we may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so, such as when you connect your account to a social networking service;
• Aggregated or de-identified information: we may share information that has been aggregated or de-identified so it can no longer reasonably be used to identify you. For example, we may publish aggregated statistics about use of our Services or share a hashed version of your email address to facilitate customized advertising campaigns on other platforms;
• Published support requests: if you send us a request for help (for example, by email to support or through one of our other feedback mechanisms), we reserve the right to publish that request to clarify or respond to your request, or to help other users with similar requests.

Under this Policy, we do not sell our users' data. We are not a data broker, we do not sell your personal information to data brokers, and we do not sell your information to other companies that want to send you marketing emails.

Information shared publicly

Information you choose to make public — as you may have guessed — is disclosed publicly. This means that information such as your public profile, posts, other content you publish, and your "likes" and comments is available to others. For example, a photo you upload to your public profile. Public information may also be indexed by search engines or used by third parties. Keep all of this in mind when deciding what to share publicly.

How long we keep information

As a general rule, we delete information about you when it is no longer needed for the purposes for which we collected and use it — as described in the section above on how and why we use information — and we are not required to retain it by law. For example, we keep web server logs that record information about a visitor to the Edvola website, such as the visitor's IP address, browser type, and operating system, for approximately 30 days. We keep logs for this period, among other things, to analyze traffic to Edvola websites and investigate problems if something goes wrong with our Service. After thirty days, deleted content may remain in our backups and caches until it is cleared.

Security

Although no online service is 100% secure, we make every effort to protect information about you from unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks. To enhance the security of your account, we recommend using strong passwords.

Your choices

You have several ways to control information about you:

• Limit the information you provide: if you have an account on our site, you can choose not to provide additional account information, profile information, or transaction and billing information. Keep in mind that if you do not provide this information, some features of our Services, such as paid courses or Edvola for Business, may be unavailable;
• Limit access to information on your mobile device: your mobile device operating system should give you the ability to stop our collection of stored information or location information through our mobile applications. If you choose to limit this, you will not be able to use certain features such as geolocation;
• Opt out of marketing messages: you can opt out of receiving promotional messages from us. Simply follow the instructions in those messages or let us know. If you opt out of promotional messages, we may still send you other messages, such as about your account and legal notices;
• Set your browser to reject cookies: Edvola currently does not respond to "do not track" signals across all of our Services. However, you can set your browser to delete or reject browser cookies before using the Edvola website, with the drawback that some features of the Edvola website may not work properly without cookies;
• Close your account: we would be very sad, but you can close your account if you no longer want to use our Services. Keep in mind that we may continue to store your information after you close your account, as described in the "How long we keep information" section above — for example, when that information is reasonably necessary to comply with legal obligations, such as law enforcement requests, or reasonably necessary for our legitimate business interests.

Your rights

If you are in certain parts of the world, including California and countries covered by the General Data Protection Regulation (also known as "GDPR"), you may have certain rights regarding your personal information, such as the right to request access to or deletion of your data.

General Data Protection Regulation (GDPR)

If you are in a country covered by the GDPR, data protection laws give you certain rights regarding your personal data, subject to any exceptions provided by law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to the use and processing of your personal data;
• Request restriction of the use and processing of your personal data;
• Request portability of your personal data.

You also have the right to lodge a complaint with a supervisory authority.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act ("CCPA") requires us to provide California residents with certain additional information about the categories of personal information we collect and share, where we obtain that personal information, and how and why we use it. The CCPA also requires us to provide a list of "categories" of personal information we collect as defined in the law. Over the past 12 months, we have collected the following categories of personal information from California residents depending on the Services used:

• Identifiers (for example, name, contact information, device identifiers, and online identifiers);
• Commercial information (for example, payment data and purchase history);
• Characteristics protected by law (for example, you may indicate your gender);
• Internet or other electronic network activity information (for example, your use of our Services);
• Geolocation data (for example, location based on IP address);
• Audio, electronic, visual, or similar information (for example, a profile image);
• Professional or employment-related information (for example, information about your company and team if you are an Edvola for Business user, or information you provide in a resume);
• Inferences (for example, likelihood of user retention or churn).

You can find more information about what we collect and the sources of that information in the "Information we collect" section above. We collect personal information for the business and commercial purposes described in the "How we use information" section. We share this information with the categories of third parties described in the "How we share information" section. If you are a California resident, you have additional rights under the CCPA, subject to any exceptions provided by law, including the right to:

• Request information about the categories of personal information we collect, the categories of business or commercial purposes for collecting and using it, the categories of sources from which the information came, the categories of third parties with whom we share it, and the specific pieces of information we collect about you;
• Request deletion of personal information we collect or store;
• Opt out of the sale of personal information;
• Not be discriminated against for exercising your rights under the CCPA.

How to contact us

Usually you can access, correct, or delete your personal data using your account settings and the tools we provide. When you contact us regarding one of your rights under this section, we need to identify you before we disclose or delete any information. For example, if you are a user, we will require you to contact us from the email address associated with your account. You may also designate an authorized agent to submit a request on your behalf by providing us with written authorization. We may still require you to verify your identity.

If you have questions about this Privacy Policy or wish to contact us regarding any of the rights mentioned in the "Your rights" section above, contact us by email at support@edvola.com. This is the fastest way to get a response to your request, but you can also contact us by phone at +7 (747) 231-11-04.

Cross-border transfer of information

Because Edvola Services are offered worldwide, information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by persons outside the European Economic Area (EEA) who work for us, other members of our corporate group, or third-party data processors. This is necessary for the purposes listed in the "How we use information" section above. When providing information about you to organizations outside the EEA, we will take appropriate measures to ensure that the recipient adequately protects your personal information in accordance with this Privacy Policy, as required by applicable law. These measures include entering into European Commission-approved standard contractual clauses with organizations based in countries outside the EEA. You may request from us additional information about the steps we take to protect your personal information when it is transferred from the EU.

Information sharing between users

Please note that processing of information by our users for their accounts is not governed by this Privacy Policy. Users control the content posted on their pages themselves, so any disputes regarding content on a user's page should be directed to the user directly using the contact details they provide.

Changes to the Privacy Policy

Edvola may change this Privacy Policy. Edvola recommends that visitors check this page frequently for changes to the Privacy Policy. Changes made can be viewed in the change log below. In some cases, we may provide additional notice (for example, by sending you an email notification or a notice on the site or in the app). Your continued use of the Services after we change our Privacy Policy will be governed by the updated policy.

Change log

Version 1.0 dated March 20, 2021 (current version)

Effective date: August 1, 2021.

Print and keep a copy of this Agreement. If you do not agree to comply with the terms of this Agreement, please do not become a user of the Edvola learning and career development platform (the "Platform"). Your registration on the Platform and use of the Platform means unconditional acceptance of this Agreement.

We refer to Edvola LLP and Edvola, Inc. together as "Edvola" or "we" ("us," "our," etc.) in this Agreement.

In this Agreement, the term "you" refers to both individuals and legal entities that access or use the Platform. If you are an individual using the Platform on behalf of a legal entity, you represent and warrant that you have the authority to bind that legal entity to this Agreement, and that by using the Platform, you accept the Agreement on behalf of that legal entity.

This Agreement is intended for you, and you may not assign, transfer, or delegate your rights or obligations under this Agreement to anyone else.

Binding agreement. This is a binding contract ("Agreement") between you and Edvola. This Agreement applies whenever you use the Platform (the website https://edvola.com, Edvola mobile applications for iOS and Android, and other products or services we offer, existing now or created in the future). In addition, when the Platform is updated, this Agreement will apply to such updates. By accessing or using the Platform, you agree to comply with this Agreement. If you do not agree with this Agreement, you may not use the Platform.

Privacy. By using the Platform, you agree that Edvola may collect, use, sell, license, and otherwise distribute demographic data about users in aggregated form (such that no individual user can be personally identified) for market assessment and for other purposes reasonably determined by Edvola.

See our Privacy Policy for detailed information about how we collect, store, and share information about users.

Third-party resources accessible through hyperlinks on the Platform or through the Platform are not supported by Edvola, and Edvola is not responsible for the availability, reliability, or accuracy of such resources, content, advertising, or products, or for the policies for collecting, storing, and sharing user information on such resources. Such resources are governed by legal documents different from those governing the Platform.

Age restrictions. The Platform is not intended for children. You may not access or use the Platform if you are under 13 years old (or 16 in Europe). If you register as a user or otherwise use the Platform, you confirm that you are at least 13 years old (or 16 in Europe). You may use the Platform only if you can legally enter into a binding contract with us. In other words, if you are under 18 (or have not reached the age of majority in the country where you live), you may use the Platform only under the supervision of a parent or legal guardian who accepts this Agreement.

Your account. If using the Platform requires creating an account, you agree to provide us with complete and accurate information and keep it up to date so we can communicate with you regarding your account. We may send you emails with important notices (for example, about changes to the Agreement or Privacy Policy), send you transactional and marketing notifications, or inform you about legal requests or complaints we receive as a result of your use of the Platform. We may limit your access to the Platform until we can verify your account details, such as your email address. When you create a Platform account, we treat this as a request for our products and services, which means we may also contact you to share more detailed information about what we can offer you (marketing communications). You can opt out of marketing communications, whether by email, phone call, or text message. You are solely responsible for all actions taken under your account. You are also fully responsible for keeping your account secure (including the security of your password). We are not responsible for any actions or inaction on your part, including any damage of any kind incurred as a result of your actions or inaction. Do not share your account credentials or use them improperly. Notify us immediately of any unauthorized use of your account and any other security breach. If we believe your account has been compromised, we may suspend or disable it.

Your content and permissions. The Platform allows you to share almost anything — files, links, videos, audio, documents, code, and text ("Your Content"). Your Content belongs to you. Edvola does not claim any rights or interests in Your Content. You grant us a non-exclusive, worldwide, royalty-free license to do what we need to provide the Services, including, without limitation, storing, displaying, reproducing, and distributing Your Content. This license extends to trusted third parties we work with.

Responsibility of visitors and users. We do not review and cannot review all content (for example, text, photos, videos, audio, comments, courses, resumes, job postings, and other materials) posted or provided through the Platform by users ("Content"). We are not responsible for any use or consequences of use of Content or third-party websites. For example:

• We do not control third-party websites;
• We do not control user actions;
• A link to or from the Platform does not mean or imply that we endorse any third-party website;
• We do not control any user Content and do not represent that such Content is accurate, useful, or safe. Content may be offensive, obscene, or unwanted; include technical inaccuracies, typos, or other errors; or violate privacy, publicity, intellectual property, or other third-party rights;
• You are fully responsible for Content available through your Account and for any damage caused by that Content. You are responsible for ensuring that Content available through your Account complies with applicable laws and this Agreement;
• We are not responsible for any harm caused by anyone's access, use, purchase, or download of Content, or for any harm caused by third-party websites. You are responsible for taking necessary precautions to protect yourself, your Account, and your devices from viruses, worms, trojans, and other malicious or destructive content;
• Any Content provided through the Platform is the sole responsibility of the provider, so you should contact the provider exclusively for compensation for any damage arising from your purchase or use of Content;
• We are not a party to and will not be responsible for any messages, transactions, interactions, or disputes between you and any Content provider.

Please note that additional third-party terms may apply to Content you upload, copy, purchase, or use.

Content posting rules. You are fully responsible for your content. You may not copy, upload, download, or share your Content unless you have the appropriate rights to do so. You must independently ensure that Your Content respects copyright, complies with applicable law, this Agreement, and our User Guidelines. We do not actively review your content. If you find content that violates this Agreement, please report it to us.

Prohibited content. The following content and/or behavior is prohibited on the Platform:

• Anything that is unlawful or facilitates unlawful activity;
• Spam;
• Pornography or adult content, including text, images, and videos containing nudity, offensive expressions. This includes, but is not limited to:
  • Depiction of explicit sexual acts (such as, but not limited to, images, videos, and drawings) that may be considered pornographic;
  • Links or ads aimed only at adults, for example pornographic sites;
  • Links, text, or images promoting or advertising escort or erotic services;
  • Images of child pornography or content promoting pedophilia;
• Violence or blood;
• Hate speech or incitement to violence;
• Harassment or encouragement of harassment of others;
• Disclosure of someone else's personal information;
• Malicious code/malware/spyware or other dangerous code;
• Infringement of intellectual property rights;
• Impersonation with intent to mislead, deceive, or defame any third party;
• Misleading content. This includes, but is not limited to:
  • Spreading or creating knowingly false statements or content;
  • Deceiving users using artificial or manipulated media (images, audio, video) with intent to influence political or social issues;
  • Content promoting goods or services using false or misleading claims;
• Any content that is unacceptable or unsafe to view, as we determine at our sole discretion.

No duty to monitor. We do not pre-screen your content for prohibited content, but we have the right (but not the obligation) to monitor content and behavior on the Platform.

Copyright and DMCA policy. We respond to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act ("DMCA"). If you believe that content on a Platform account infringes your copyright, you may notify us by email at support@edvola.com. We have a policy of closing user accounts that are deemed repeat infringers, in accordance with our policy. We recommend that users file a counter-notification in cases where an infringement claim is fraudulent or invalid.

Our intellectual property: The Platform and all materials contained on it, including, without limitation, the Edvola logo, as well as all design, text, graphics, images, information, data, software, sound files, other files, and their combination and arrangement (collectively, "Edvola Materials") are the property of Edvola, its licensors, or users and are protected by international intellectual property laws. You are granted a personal, limited, non-sublicensable, non-exclusive, revocable license to access and use Edvola Materials in accordance with this Agreement solely for the purpose of enabling you to use and enjoy the Platform.

Other trademarks, service marks, graphics, and logos used in connection with use of the Platform may be trademarks of third parties. Your use of the Platform does not grant you the right or license to reproduce or otherwise use any Edvola trademarks or third-party trademarks.

Use of materials and software. The license provided here is not exclusive, is personal to you, and is not transferable.

• Except as expressly permitted by this Agreement, you may not use, modify, adapt, reformat, upload, download, publish, reproduce, broadcast, display, perform, transmit, or distribute any Edvola Materials in any form, format, or on any medium or through any technology without prior written permission from Edvola and any other owner of intellectual property rights in such materials.
• All copyrights and copyrighted materials that are part of Edvola, including, without limitation, the Edvola logo (TM), design, text, graphics, images, photographs, files, software, applications, hidden text, databases, and other files, and their arrangement — COPYRIGHT © 2021 Edvola, Inc. ALL RIGHTS RESERVED.
• Except as stated herein, none of the Materials may be copied, reproduced, distributed, republished, transmitted, sold, used to create derivative works, performed, downloaded, displayed, published, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise without prior written consent from Edvola (TM) or the respective copyright owner. Software may not be reverse engineered unless otherwise permitted by the patent and/or copyright owner of the software.
• Edvola, Edvola.com, the Edvola logo (TM), graphics*, and icons (except materials whose rights are not owned by Edvola) in the software are trademarks, service marks, trade dress, and/or registered trademarks of Edvola and may not be copied, imitated, or used, in whole or in part, without prior written permission from Edvola.
• Any unauthorized use of intellectual property will result in termination of the user's subscription and violation of applicable law. All violations will be prosecuted under the law, and all violating parties will be held fully liable. If you wish to request permission to reproduce Edvola Materials for purposes other than those permitted, or if you have any questions about the proper way to use them, contact Edvola.

Prohibited use. You agree NOT to use the Platform in the following ways:

• Creating, transmitting, or posting any messages, data, information, text, software, graphics, files, materials, or other content that is unlawful, defamatory, offensive, obscene, pornographic, threatening, harmful, or violates privacy or publicity rights;
• You may not use (or encourage others to use) deceptive methods to artificially increase impressions and/or clicks.
• Interfering with or disrupting the operation of services or software networks, including, without limitation, attempting to gain unauthorized access to the Platform, other accounts, computer systems, or networks connected to the Platform by password guessing or any other means;
• Transmitting or uploading any material containing viruses, trojans, worms, bots, or any other malicious or destructive programs;
• In connection with any pyramid schemes, chain letters, junk mail, spam, or any duplicate or unsolicited messages;
• Impersonating another person or creating a false identity or otherwise misrepresenting affiliation with an individual or legal entity;
• Harming minors;
• Infringing another's patent, trademark, copyright, trade secret, or other intellectual property;
• Violating others' privacy;
• Violating any applicable laws, statutes, or regulations;
• Harassment;
• Using any robot, spider, or other automatic device or manual process to track or copy Platform content without prior written permission from Edvola;
• Posting links, addresses, or other contacts intended for any of the above purposes;
• To defame another individual or legal entity.
• To create, store, or transmit pornography.

You agree that in the event of any breach of this Agreement by you or improper use by you of Materials or the Platform, Edvola will suffer irreparable harm. In addition, monetary compensation for such harm may not be an adequate legal remedy. You agree that Edvola has the right, without waiving any other rights or remedies and without needing to prove irreparable harm or monetary damages, to obtain an injunction or other equitable relief in the event of any breach of this Agreement by you or your unauthorized use of Materials or the Platform.

Termination of Platform use. You may stop using the Platform at any time. We also reserve the right to suspend or terminate provision of Services at any time at our discretion and without prior notice. For example, we may suspend or terminate your use of the Platform if you fail to comply with this Agreement, or use the Platform in a way that could expose Edvola to legal liability, disrupt the Platform, or negatively affect other users' use of the Platform.

Edvola may, at its sole discretion, at any time with or without notice suspend or terminate your access to the Platform or terminate this Agreement and thus your rights to use the Platform if Edvola believes there has been a breach of this Agreement, or for any other behavior that, in Edvola's opinion, harms other users, the Platform, or Edvola's interests.

DISCLAIMER OF WARRANTIES. EDVOLA MAKES NO WARRANTIES REGARDING THE PLATFORM OR YOUR USE OF IT. THE PLATFORM AND ALL INFORMATION, MATERIALS, AND CONTENT AVAILABLE THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, RELATING TO PRODUCTS, SOFTWARE, WEBSITES, MOBILE APPLICATIONS PROVIDED UNDER THIS AGREEMENT OR IN CONNECTION WITH USE OF THE PLATFORM ARE PROVIDED BY LAW OR OTHERWISE. EDVOLA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU;

YOU EXPRESSLY AGREE THAT YOU USE THE PLATFORM AT YOUR OWN RISK. EDVOLA DOES NOT GUARANTEE THAT THE PLATFORM WILL OPERATE UNINTERRUPTED OR ERROR-FREE; EDVOLA ALSO MAKES NO WARRANTIES REGARDING RESULTS THAT MAY BE OBTAINED FROM YOUR USE OF THE PLATFORM, OR REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR CONTENT OF ANY INFORMATION, WEBSITE, MOBILE APPLICATIONS, SOFTWARE, OR GOODS/SERVICES THAT MAY BE PROVIDED THROUGH THE PLATFORM. THIS AGREEMENT CONTAINS NO STATEMENTS, INFORMATION, OR RECOMMENDATIONS, INCLUDING, WITHOUT LIMITATION, STATEMENTS REGARDING THE QUALITY, FITNESS FOR USE, OR PERFORMANCE OF THE PLATFORM MADE BY EDVOLA, ITS EMPLOYEES, AGENTS, OR REPRESENTATIVES OR OTHER PERSONS.

LIMITATION OF LIABILITY. EDVOLA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR DIRECT DAMAGES UNDER ANY THEORY OF LIABILITY ARISING FROM OR IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF THE PLATFORM, INCLUDING YOUR USE OR INABILITY TO USE THE PLATFORM, YOUR RELIANCE ON ANY MATERIALS, CONTENT, INFORMATION, WEBSITES, SOFTWARE, OR PRODUCTS OBTAINED THROUGH THE SOFTWARE, OR ERRORS, OMISSIONS, INTERRUPTIONS, FAILURES, TELECOMMUNICATION FAILURES, DELETION OF FILES OR EMAIL, ERRORS, DELETION, TRANSMISSION, OR ANY MALFUNCTION, OR THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO YOUR ACCOUNTS, CONTENT, OR SOFTWARE. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATION OF LIABILITY FOR INDIRECT OR INCIDENTAL DAMAGES, AND IN SUCH JURISDICTIONS EDVOLA'S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. AS A CONDITION OF ACCESS TO THE PLATFORM, YOU UNDERSTAND AND AGREE THAT EDVOLA'S LIABILITY CANNOT EXCEED 100 KAZAKHSTANI TENGE.

Fees for paid services. Some of our services are offered for a separate fee (collectively, "Paid Services"). By using a Paid Service, you agree to pay according to the stated subscription rates or fees. Depending on the Paid Service, one-time fees, recurring fees, or revenue-based fees may apply. By choosing a paid business subscription, you agree to pay Edvola the monthly or annual subscription amount specified for the relevant pricing plan. Payments will be charged in advance on the day of subscription and will cover use of that pricing plan for the monthly or annual subscription period respectively.

For revenue-based fees, such as course sales, you pay us a percentage of revenue.

Taxes. You are responsible for paying all taxes applicable to you related to your use of our Services, your payments, purchases, and sales. If we are required to pay or collect taxes on fees you pay or collect, you are responsible for those taxes, and we may charge you for such payments.

Payment. If your payment fails, Paid Services are unpaid, or not paid on time (for example, if you contact your bank or credit card company to decline or cancel a charge for Paid Services), or we suspect the payment is fraudulent, we may immediately cancel or revoke your access to Paid Services without notice.

Automatic renewal. To ensure uninterrupted service, recurring Paid Services renew automatically. This means that if you do not cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to use any payment method we have on file, such as credit cards or PayPal, or invoice you (in which case payment must be made within 15 days) to collect the applicable subscription fee at that time, as well as any taxes.

By default, your Paid Services will renew for the same period as the original subscription period. For example, if you purchase an annual subscription to a pricing plan, you will be charged annually for access for another 12-month period. We may charge your Account one month before the end of the subscription period to ensure that billing issues do not accidentally disrupt your access to the Platform. The automatic renewal date depends on the original purchase date and cannot be changed. If you purchased access to multiple services, you may have multiple renewal dates. You can view renewal date(s) and manage Paid Service subscriptions on the account page. You will need to check your email (including spam filters or other filters) for any reminder emails we may send before renewing your Paid Service subscription.

Canceling automatic renewal. If you do not notify Edvola before the end of the applicable subscription period that you wish to cancel your subscription, your subscription will automatically renew, and you authorize us to charge the applicable annual or monthly subscription fee for such renewal (as well as applicable taxes) using any credit card or other payment method we have on file. Automatic renewal can be canceled at any time on the account page.

Paid service pricing. We may change the cost of our pricing plans at any time in accordance with this Agreement and applicable law. This means we may change our rates in the future, start charging for services that were previously free, or remove or change features that were previously included in a fee. If you do not agree with the changes, you must cancel the Paid Services.

Refunds. We may have a refund policy for some of our Paid Services, and we will also provide refunds where required by law. In all other cases refunds are not available, and all business subscription payments are final.

E-commerce service. The Platform has certain features that allow you to sell content, services, etc., or receive payments (collectively, the "E-commerce Service"). If you use the E-commerce Service, the terms of this subsection apply to you, as well as the terms for other services you use. You control your Account and are solely responsible for all your e-commerce activity, including managing subscriptions, running your business, all applicable taxes and fees, and compliance with all applicable laws (for example, those relating to automatic renewal). Among other things, this means that:

• We are not involved in your relationships or transactions with any customers or potential customers;
• You may use the E-commerce Service only for lawful transactions with your customers;
• You must accurately communicate transaction details; set expectations correctly; and fulfill all promises, representations, or warranties you make;
• You are responsible for the nature and quality of the products or services you provide, as well as delivery, support, refunds, returns, providing any appropriate warnings, and any other additional services you provide to your customers;
• You are responsible for resolving all issues, comments, and complaints, including chargebacks and pricing issues. You must provide contact information so customers can reach you with questions or complaints;
• You must maintain a fair refund, cancellation, or adjustment policy and clearly explain how customers can request a refund.
• You are responsible for obtaining appropriate consent to charge payments on behalf of your customers, providing customers with confirmation or receipts for each payment, verifying customer identity, and determining customer authority and permission to complete transactions.
• If you believe a transaction may be erroneous or suspicious, you should investigate the transaction and, if necessary, contact your customer before completing or finalizing the transaction.
• If you have transactions with individuals (for example, consumers), you agree to disclose to consumers information required by law and not engage in unfair, deceptive, or abusive acts.
• You are financially responsible for disputes (including chargebacks), refunds, cancellations, or penalties arising from your use of the E-commerce Service.
• You must ensure the accuracy, completeness, and timeliness of any business, product, and service information you provide.
• You agree to promptly notify us by email if you receive any request or action from a government or regulatory body regarding your transactions.
• We may terminate your access to the Platform or forcibly refund (where possible) your subscribers and/or customers without notice if we determine (at our sole discretion) that your actions or inaction violate the Agreement, or if required by a payment processor or regulator.

Content deletion. If you delete Content, we will make reasonable efforts to remove it from public view on the Platform, but you acknowledge that cached versions of Content or links to Content may not be removed immediately and may remain available online for some time.

Changes to this Agreement and Platform updates. We may update, change, or discontinue any aspect of the Platform at any time. Because we continuously update the Platform, we sometimes need to change the legal documents under which it is offered. This Agreement may be changed only in writing, after signing by an authorized Edvola executive. Edvola will then publish the updated version at https://edvola.com/en/terms and notify users by email. However, Edvola cannot guarantee delivery and receipt of such notification by you. You are required to periodically check this Agreement for changes. Your continued use of the Platform after a new Agreement takes effect will be governed by the new Agreement.

If you do not agree with the changes, you should stop using the Platform. However, any dispute arising before the changes were made will be governed by the Agreement in effect at the time the dispute arose. All provisions of this Agreement that by their nature should survive termination of the Agreement will survive termination, including, without limitation, disclaimers, indemnities, and limitation of liability.

Feedback. We always strive to improve our Services. When you share comments, ideas, or feedback with us, you agree that we may use them without any restrictions or compensation to you.

Governing law. You agree that this Agreement and your use of the Platform are governed by the laws of the Republic of Kazakhstan.

Miscellaneous. This Agreement (together with any other terms relating to the Platform) constitutes the entire agreement between Edvola and you regarding the Platform. If any part of the Agreement is unlawful, invalid, or unenforceable, that part is severed from the Agreement and does not affect the validity or enforceability of the remaining part of the Agreement. Edvola may assign its rights under the Agreement without any conditions. You may transfer your rights under the Agreement only with our prior written consent.

This Agreement was originally written in Russian. We may translate this Agreement into other languages. In the event of a conflict between a translated version of this Agreement and the Russian version, the Russian version will prevail.

Contact information. For more information or support regarding this Agreement and/or the Platform, contact us at support@edvola.com.